The Move in Creating Behavioral Healthcare Culture and Team with Michael Castanon

In this episode of 'The Move,' host Larry Williams interviews Michael Castanon, founder and CEO of CarePredictor, Mindfully, and Ultra Behavioral Health. They discuss the critical role of culture and empathy in healthcare leadership. Michael emphasizes the importance of empathy in leadership, highlighting how it can transform patient care and employee satisfaction.

The conversation covers the development of a strong organizational culture, the measurability of empathy, and the importance of caring connections in healthcare. Michael advocates for a nurturing approach that extends across all levels in an organization, affecting both internal teams and the external patient experience.

Tools like the Care Predictor Index are introduced to objectively evaluate empathy levels within care teams, leading to enhanced outcomes, satisfaction, and organizational growth.

00:00 Introduction to Leadership Impact

00:51 The Importance of Culture in Healthcare

01:05 Meet Michael Castanon

01:29 The Role of Empathy in Leadership

05:20 Michael's Personal Journey

10:15 Creating a Positive Work Environment

14:44 Quantifying Empathy and Care

20:54 The Importance of Human Connection

33:11 Final Thoughts and Takeaways

34:37 Conclusion and Contact Information